Return & Exchange
Return & Exchange
At Evora Jewels, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, we’re here to help.
Exchange Eligibility
You may request an exchange if:
- You received a damaged product.
- You received the wrong item.
- The item has a manufacturing defect.
The exchange request must be made within 7 days of receiving your order.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Change of mind
- Used or worn jewelry
- Items damaged after delivery
- Customized or personalized jewelry
Exchange Process
To request an exchange:
- Contact us within 7 days of delivery.
- Share your order number and clear photos of the product.
- Once approved, we will guide you through the exchange process.
Refund Policy
Currently, Evora Jewels does not offer cash refunds. Approved cases will be resolved through a replacement or exchange only.
Shipping Charges for Exchange
- If the mistake is from Evora Jewels, we will cover the shipping cost.
- If the customer requests an exchange for any other approved reason, shipping charges may apply.
Contact Us
WhatsApp: +92 339 3867200
Email: evorajewels0@gmail.com