Refund Policy

At Evora Jewels, we are committed to providing premium-quality jewelry and ensuring customer satisfaction. Please read our refund policy carefully before placing an order.

Eligibility for Refund

Refunds are only considered under the following circumstances:

You received a wrong item.
You received a damaged or defective product.
The product has a verified manufacturing defect.
The ordered item is out of stock and a replacement is not available.

Customers must report any issue within 7 days of receiving the order by contacting our customer support with clear photos or videos of the product.

Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase.
Incorrect size or personal preference.
Minor color variations due to screen or lighting differences.
Products that have been used, worn, altered, or damaged after delivery.
Customized or personalized jewelry.

Exchange Before Refund

Whenever possible, Evora Jewels will first offer a replacement or exchange. If a replacement is unavailable or the issue cannot be resolved, a refund may be processed after approval.

Refund Process

Once your refund request is approved:

Refunds will be processed using the original payment method whenever applicable.
For Cash on Delivery (COD) orders, approved refunds will be transferred to the customer’s designated bank account.
Refund processing may take 5–10 business days after approval, depending on the payment method and banking procedures.

If you have any questions regarding refunds, please contact us:

📍 Address
Kiosk No. 2, Ground Floor, Gate No. 2
Gul Tijarah Mall, M.A. Jinnah Road, Karachi, Pakistan

📞 WhatsApp
+92 339 3867200

📧 Email
evorajewels0@gmail.com